Here, some ways they have done:
- They always ask the customer
- They never guessing what customers want, because they know that more customers want to say to you
- They always make a brief questionnaire in expressing himself that centered on how the business relationship from the point of customer field.
- They provide short questionnaire to customers when they pay. That way, customers can fill it while the cashier add up what should customers pay.
- They do not penah force customers to answer the questionnaire.
- They never contact customers by telephone in the evening or urging customers when customers come to his shop.
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